Service Information

Product magnual
debug card manual: English 说明书

Warranty

Star Empery Electronics warrants its products against defects in material and workmanship for a period of 180 days from the date of purchase. During the warranty period, Star Empery will repair or replace the defective product at no charge. This warranty does not apply if the product has been damaged by accident, abuse, misuse, misapplication or as a result of service or modification made by others.

Star Empery Electronics is not responsible for incidental or consequential damages resulting from use of our products. This includes damages to property and personal injury. The information provided in the user manual for each product, has been carefully checked and is believed to be accurate. However, if there are any inaccuracies within the user manuals, Star Empery Electronics assumes no responsibility for any damages resulting from any omission or defects within the manuals.

Caution:
Handle and store these products in an electrostatic safe environment. ESD could damage these products.


Star Empery Electronics reserves the right to make changes in future product design without reservation and without notification to its users.

Exchange and Repair Policy

Star Empery Electronics will be happy to repair damaged products for a flat rate of $30.00 per board. The $30.00 repair fee will not cover damage to products. If the products is in need of replacement, there will be an additional charge that varies depending on the board. We will let you know ahead of time the repair cost for your board. Star Empery cannot guarantee repair for all boards, we will notify you if your product is unrepairable by our service department. If you have an older version of our product and wish to upgrade to the most current revision, Star Empery will allow you to do so for a cost of only 50% of the current list price. Please call Star Empery Electronics for a RMA (Return Material Authorization) number before sending any boards back for service or exchange. Exchanges and returns are allowed for 30 days after delivery of merchandise. Exchanges and returns made after the 30 days, are subject to Star Empery's consensus. All returns are subject to a 15% restocking fee. Merchandise purchased under the 30 day evaluation policy may be returned within the 30 days, without being charged the re-stocking fee.


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Email: debugcard@gmail.com; Website: http://www.pctesttool.com